Casino Complaints
Have an issue with an online casino? File a complaint and our team will investigate on your behalf. We work to reach a fair resolution for every case.
How It Works
Submit
File your complaint with details about the issue, casino involved, and any evidence.
We Investigate
Our team contacts the casino, reviews evidence, and works toward a fair outcome.
Resolution
We publish the outcome and update the casino rating if the complaint reveals systemic issues.
Recent Complaints
Click on a complaint to view full details and resolution timeline
Withdrawal of NZ$2,500 pending for over 30 days without explanation. Multiple attempts to contact support went unanswered.
Bonus terms were changed retroactively after deposit was made. Wagering went from 25x to 40x without notice.
Account was closed without warning and remaining balance of NZ$1,200 was not returned. No reason provided by the casino.
Winnings of NZ$5,000 voided due to unclear maximum bet rule buried deep in terms and conditions.
Verification process taking over 2 weeks with no update despite submitting all requested documents.
Self-exclusion was not properly implemented, player was able to continue playing and lost funds.
Free spins winnings capped at NZ$50 but the cap was not clearly stated in the promotional email.
Payout of NZ$1,800 was delayed for 3 weeks citing additional verification, resolved after mediation.
File a Complaint
Provide as much detail as possible to help us investigate your case